Bengaluru, November 15, 2021: Tata Hitachi today inaugurated its new Machine Care Facility (MCF) set up by their dealership, PSN Group at Bengaluru. This is yet another step in Tata Hitachi’s constant endeavour to further strengthen customer service in Karnataka State.
Tata Hitachi holds largest machine population of Excavators in Karnataka and the machine care facility is fully equipped with trained technicians and genuine spare parts to cater to maintenance and service requirement of machines. The facility consists of workshops for Machine refurbishment, Welding, Fabrication, Paint shop, Engine and Hydraulic workshop. The workshop will also offer customised maintenance packages and service contracts.
“This facility forms part of Tata Hitachi’s continuing endeavour to provide best-in-class service support by enhancing our proximity to customers,” said Sandeep Singh, Managing Director Tata Hitachi. “The idea is to ensure maximum reach in minimum possible time. We are confident that this new machine care facility will further reinforce our capabilities to better service the customer,” he added.
PSN Group is one of the largest dealers for Tata Hitachi construction machinery in India. PSN has a legacy of 100 years of operations in Karnataka and Kerala. Their focus on putting the customer at the centre dovetails into Tata Hitachi’s customer-centric philosophy, which has consolidated their position as Tata Hitachi’s trusted partners in this region.
Kaushik Narayan, Joint Managing Director, PSN Group said, “Our Tata Hitachi machine care facility in Bangalore will provide our South Karnataka customers with access to a world class facility for machine fabrication and repair of major aggregates including engines and pumps. We are confident that this facility will be a game changer in improving machine life and maximising the productivity of our machines, and thereby maximising value for customers.”
About Tata Hitachi: One of India’s oldest construction machinery companies and largest excavator company, Tata Hitachi is a joint venture between Tata Motors and Hitachi Construction Machinery (HCM). The partnership with HCM commenced in 1984 and is today one of the longest-standing JVs in the industry. The company has a manufacturing presence in Dharwad and Kharagpur and over 240 customer facing touchpoints including sales and service.
Tata Hitachi’s diverse portfolio includes mini excavators, construction excavators, mining excavators, backhoe and wheel loaders, and dump trucks, apart from a wide range of attachments, all catering to a broad range of applications. The company also offers industry-best options for after sales services like Annual Maintenance Contracts, Full Maintenance Contracts, Site Support Agreements, and more.